Frequently Asked Questions

Who is Fer Kaplan?

It's me, Fernanda Kaplan, with an Argentine heart: lightweight, colorful, and functional leather bags designed to accompany your busy days with energy and personality. I design the bags in Italy and have them crafted by artisans in Ubrique, Spain, to combine the warmth of my roots with Spanish artisanal quality.

Are the bags really handmade?

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What type of leather do you use?

Spanish cowhide with dollar print.

Why is the inner lining light blue?

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How can I contact you for questions or assistance?

On WhatsApp via the green link at the bottom right of the site, I will answer you personally, or via email at info@ferkaplan.com.

Do you have a discount code for the first order?

Yes, by subscribing to the newsletter you receive a 10% discount on your first order.

Which payment methods do you accept?

Credit cards, PayPal and Klarna.

Can I return or exchange the bag if I'm not convinced?

If you change your mind, you can return your bag: you have 14 days from the date you received it to email us at info@ferkaplan.com. Personalized or used items cannot be returned. Return shipping is on us.

Do you also ship outside Italy?

Yes, we ship to the EU, UK, and USA.

How much is shipping?

Free for the European Union over €100.

How long does shipping take?

2-3 business days in Italy, 3-5 days for the European Union, about a week for the UK and USA.

How should I take care of my leather bag?

Clean the leather with a damp (not wet) cloth, possibly using a little neutral soap or a spray of Chanteclair degreaser. The same applies to the lining.

Where can I see and touch the bags in person?

You can find Fer Kaplan bags at the design pop-up markets I attend (follow @ferkaplan_bags on Instagram to see where I'll be next). Alternatively, you can come visit me at my showroom in Bergamo: message me on WhatsApp to book an appointment.